Sysadmin-as-a-Service for SMBs that can't afford an in-house IT team
You have between 20 and 200 employees, an infrastructure that "works" but keeps you up at night, and an in-house "IT person" who is actually "the password guy." I take over the hard parts: 24/7 monitoring, disciplined patching, verified backups with restore tests, L2/L3 support when something blows up. Fixed monthly retainer — no surprises.
01 When it makes sense
- You can't afford a senior full-time IT Manager (€30-60k/year + benefits + training)
- You have an "IT guy" who does other things too and panics when they have to restore a backup
- You've used big outsourcing companies but they answer in 48h and don't know your environment
- You have a dev team or a junior IT person who needs occasional L3 escalation
- You're preparing for NIS2/ISO 27001 and want a partner that understands compliance
- You went through an incident and want it not to happen again — with a responsible person
02 What's included
Proactive 24/7 monitoring
Zabbix or PRTG configured to enterprise standards, smart alerting (not spam), dashboards with business metrics, not just technical ones.
Disciplined patch management
Windows & Linux, servers & workstations, monthly on a planned cycle with approved windows. Ansible or WSUS for automation. No more missed critical updates.
Backup with restore testing
Veeam or PBS, multi-tier (local, offsite, offline), monthly restore test on at least 2 critical VMs. An untested backup is not a backup.
On-demand L2/L3 support
Incidents, problems, change requests — prioritized tickets, SLA-backed response, clear escalation. Remote-first, on-site when needed.
Active Directory administration
Users, groups, GPO, DNS, DHCP, certificates, documented onboarding/offboarding process. Regular cleanup of stale accounts.
Monthly health check & review
Monthly 4-6 page report: events, patches applied, backups tested, problems resolved, recommendations. 1h meeting with stakeholders.
03 Onboarding process
WEEK 01
Discovery
Access, inventory, topology, identifying critical gaps (missing backups, unpatched servers, orphan users).
WEEK 02
Stabilization
Quick fix of P1 issues: critical patches, missing backups, problematic firewall rules.
WEEK 03
Monitoring setup
Zabbix/PRTG configured, thresholds calibrated, runbooks for common alerts, integration with communication channel (Teams/Slack/email).
WEEK 04
Automation & Docs
Ansible playbooks for repetitive tasks, up-to-date operational documentation, runbooks for the team.
MONTHLY
Ongoing operations
Active monitoring, cyclical patching, tested backups, monthly report, 1 review meeting, escalations when needed.
04 Use cases
Manufacturing company with 80 employees
2 servers, 20 VMs, 80 workstations, internal ERP. Retainer 12h/month + on-call. Stable patch cycle, monthly tested backup, zero major incidents in 18 months.
Law firm, 30 people
Total dependency on email, document management, Active Directory. Retainer 8h/month, GDPR compliance, quarterly security awareness training.
SaaS startup with 15 devs
On-prem infrastructure for dev/staging + cloud production. L3 escalation support on local Proxmox cluster, networking, corporate VPN.
Private medical clinic
Medical information system, encrypted backup, GDPR compliance for sensitive data, continuous monitoring, annually tested DR plan.
05 Monthly packages
Essential
Monitoring & Patching
€800 / month
- 24/7 monitoring with alerting
- Monthly patch management
- Backup config review
- Up to 4h intervention/month
- SLA 8x5, response < 4h
- Monthly report
Professional · Most popular
Complete Managed IT
€1,800 / month
- Everything in Essential
- On-demand L2/L3 support, 12h/month included
- AD, backup, VPN administration
- Monthly restore test
- SLA 12x5, response < 2h
- 1 on-site day/quarter included
- Monthly review meeting + quarterly roadmap
Enterprise
24/7 + DRP
€3,500+ / month
- Everything in Professional
- 24h/month intervention included
- SLA 24x7, on-call included
- Annual DR drill
- Compliance support (NIS2, ISO 27001)
- Half-time architect
Transparent about capacity
For service quality, I take a maximum of 3-5 active retainer clients at the same time. I'm not a ticket factory — I know you, your team, and every server/switch/VM personally. If you want large scale, I can connect you with trusted partners.
For service quality, I take a maximum of 3-5 active retainer clients at the same time. I'm not a ticket factory — I know you, your team, and every server/switch/VM personally. If you want large scale, I can connect you with trusted partners.
06 FAQ
What happens if I exceed the included hours?
Reported transparently each month. Overage billed at a preferential rate (€65/hour vs. €85/hour for non-retainer). I let you know before exceeding, not after.
Can I change the package?
Yes, month by month. Minimum commitment is 3 months at the start (for environment stabilization), then rolling contract with 30-day notice.
What tooling do you use?
Monitoring: Zabbix or PRTG. Backup: Veeam or Proxmox Backup Server. Patching: Ansible, WSUS, apt/dnf. Ticketing: Jira Service Management or yours. SIEM (if included): Wazuh open-source.
Do you have documented GDPR/DPA?
Yes. Framework contract with DPA included, description of technical & organizational measures (TOM), logged access and audit-ready. I've been doing this for legal and medical clients for years.
How do you respond to after-hours incidents?
For SLA 8x5 — next business day. For 12x5 — by 8 PM same day. For 24x7 — direct phone, on-call, immediate prioritization. For each tier, the escalation path is clear and documented.
Get a free health check of your infrastructure
30-minute call + 1 hour of remote analysis from me. I'll give you an honest report with 3 things that should be fixed this week. No obligation.